HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

THE NEW MANI JASSAL

Are you closing?

No. Mani Jassal has transitioned from made-to-order to ready-to-purchase.

Can I place a custom order?

We are no longer accepting custom or made-to-order requests.

Can you make my size if it is sold out?

Available inventory is shown online. Once something sells out, we cannot guarantee that it will return.

How quickly will my order ship?

Available pieces generally ship within 1-3 business days.

APPOINTMENTS

Can we still book appointments, even though there is no showroom

Now that we no longer have a showroom we take private studio appointments by contacting us by email info@manijassal.com or call +1 647 898 7737.

Do you offer virtual appointments?

Yes we do! Most of our clientele is international and we love offering virtual consultations. Clients can speak directly to a style expert and get measurements taken virtually. Click here to book.

What are the business hours?

For getting in contact with the team or trying to book a private studio appointment, our business hours are as follows

TUESDAY-FRIDAY 10 am  - 6 pm

SATURDAY 10 am  - 5 pm

For sunday appointments please email us at info@manijassal.com or call us at +1 647 989 7737

ORDERS & SHIPPING

Do you do custom designs?

No we do not offer custom designs. We have a wide range of collections for you to shop from, giving you peace of mind that you will be receiving what you see. Email info@manijassal.com to find out more.

What is your return policy?

All sales are final.

Do you ship globally?

Yes. 

What are shipping charges?

 

CANADA $40 CAD 

US $40 CAD  

AFRICA $100 CAD

ASIA (EXCEPT INDIA)  $100 CAD

INDIA $150 CAD (Customer may also be charged an additional 80% Customs and Duties when the parcel arrives in India. This additional fee is the responsibility of the customer and not the company)

AUSTRALIA $90 CAD

EUROPE $60 CAD

UK $60 CAD

REST OF THE WORLD $90 CAD

How does mixing and matching work?

The great thing about our pieces is that you can mix and match however you like. You do not have to purchase all 3 pieces as seen in the outfit (unless it is a set). We like to give you the freedom to play stylist. Please reach out to one of our style experts if you have any questions about styling and sizing.

How long does it take to receive the pieces?

With our new ready to purchase model, we aim to ship pieces out within 1-3 bussines days. We do everything in our power to ensure we meet these timelines. If you require a rush order, please reach out to our team before placing your order.

Can you do express shipments?

Depending on the time of year we may be able to accommodate express shipments and rush orders. Please reach out to our team before placing an order. Rush and express orders may be subject to additional charges.

Products

Is there room for adjustment in the pieces?

We do leave some space in our pieces for minor alterations. Most of our skirts have a hidden draw string allowing you to cinch in the skirt in case of any fluctuation in size.

Can you alter the ready to purchase pieces?

Yes. Alterations are additional. Please contact our team to find out more.

What is your alterations policy?

*ALTERATIONS ARE AN ADDITIONAL COST TO THE MANI JASSAL PIECES

*ALTERATIONS ARE ONLY OFFERED ON MANI JASSAL PIECES (we do not offer alterations on other brands)

*ALTERATIONS are NOT offered AFTER a piece has been worn

*ALTERATIONS are NOT offered on SALE merchandise

How do I figure out what size I am?

We have a size chart and a measurement guide that you can refer to figure out your sizes. We also offer virtual consultations with our style experts to assist you in figuring out your perfect size.

How do I take care of the garments?

Most of our garments require professional-cleaning or hand washing. Please read each product's product description to see how to clean it best. Cleaning techniques may vary from material to material.