APPOINTMENTS
Can we still book appointments, even though there is no showroom
Now that we no longer have a showroom we take private studio appointments by contacting us by email info@manijassal.com or call +1 647 898 7737.
Do you offer virtual appointments?
Yes we do! Most of our clientele is international and we love offering virtual consultations. Clients can speak directly to a style expert and get measurements taken virtually. Click here to book.
What are the business hours?
For getting in contact with the team or trying to book a private studio appointment, our business hours are as follows
TUESDAY-FRIDAY 10 am - 6 pm
SATURDAY 10 am - 5 pm
For sunday appointments please email us at info@manijassal.com or call us at +1 647 989 7737
ORDERS & SHIPPING
Do you do custom designs?
No we do not offer custom designs. We have a wide range of collections for you to shop from, giving you peace of mind that you will be receiving what you see. Certain changes can be made on select pieces such as sleeve lengths, and necklines. Our made to order pieces have more flexibility on design changes. Email info@manijassal.com to find out more. Please note additional charges could apply.
What is your return policy?
All sales are final.
What is the different between MADE TO ORDER and MADE TO MEASURE?
Made to Order means that the piece goes into production after you have placed the order in the standard size you ordered. Made to Order pieces have more flexibility in slight design changes like neckline, sleeve length etc. Email info@manijassal.com for more information.
Made to Measure means that the made to order pieces are made into your measurements.
If you are unable to come to the store to provide your measurements, one of our team members will take your measurements for you virtually to ensure accuracy.
What is the difference between ready to purchase and made to order?
Ready to purchase pieces are ready to ship. These pieces are typically available in standard sizing from XS-XXXL. If you do not see your size, we offer alterations on these pieces at an additional cost. Please reach out to us if you have questions on alteration costs.
Made to order pieces go into production once the order has been placed making it a more sustainable practise. The production and ship times can be found in the products' product description page. We do everything in our power to ensure the timelines listed online are met. If you require rush orders, please reach out to the team before placing your order.
Do you ship globally?
Yes.
What are shipping charges?
We are happy to provide FREE shipping within Canada and the United States of America on orders OVER $350 CAD (before taxes and duties).
CANADA $40 CAD (FREE SHIPPING IF YOU SPEND OVER $450 CAD)
US $40 CAD (FREE SHIPPING IF YOU SPEND OVER $450 CAD)
AFRICA $100 CAD
ASIA (EXCEPT INDIA) $100 CAD
INDIA $150 CAD (Customer may also be charged an additional 80% Customs and Duties when the parcel arrives in India. This additional fee is the responsibility of the customer and not the company)
AUSTRALIA $90 CAD
EUROPE $60 CAD
UK $60 CAD
REST OF THE WORLD $90 CAD
How does mixing and matching work?
The great thing about our pieces is that you can mix and match however you like. You do not have to purchase all 3 pieces as seen in the outfit (unless it is a set). We like to give you the freedom to play stylist. Please reach out to one of our style experts if you have any questions about styling and sizing.
How long does it take to receive the pieces?
Each product has its own production and ship time. Please see the individual product's product description to see the timeline. We do everything in our power to ensure we meet these timelines. If you require a rush order, please reach out to our team before placing your order.
Can you do express shipments?
Depending on the time of year we may be able to accommodate express shipments and rush orders. Please reach out to our team before placing an order. Rush and express orders may be subject to additional charges.
Products
Is there room for adjustment in the pieces?
We do leave some space in our pieces for minor alterations. Most of our skirts have a hidden draw string allowing you to cinch in the skirt in case of any fluctuation in size.
Can you alter the ready to purchase pieces?
Yes. Alterations are additional. Please contact our team to find out more.
What is your alterations policy?
*ALTERATIONS ARE AN ADDITIONAL COST TO THE MANI JASSAL PIECES
*ALTERATIONS ARE ONLY OFFERED ON MANI JASSAL PIECES (we do not offer alterations on other brands)
*ALTERATIONS are NOT offered AFTER a piece has been worn
*ALTERATIONS are NOT offered on SALE merchandise
How do I figure out what size I am?
We have a size chart and a measurement guide that you can refer to figure out your sizes. We also offer virtual consultations with our style experts to assist you in figuring out your perfect size. If you are ordering made to order pieces, we will make them exactly in the sizes provided during the virtual consultation.
How do I take care of the garments?
Most of our garments require professional-cleaning or hand washing. Please read each product's product description to see how to clean it best. Cleaning techniques may vary from material to material.
